YOUR PERSONAL IT SUPPORT IN ZÜRICH & THE REGION

IT support in Zürich and the region
Personal IT support on site in Zürich and the surrounding area.

Personal, easy-to-understand IT support in your own home. Help with computers, laptops, Windows, Wi-Fi, printers and technical problems.

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PersonalDirect support
TransparentClear prices
On siteZürich & surrounding area
RemoteThroughout Switzerland
Services

IT services for private customers

First choose the right service for your IT problem. Depending on the problem, support is available remotely throughout Switzerland or on site in Zürich and the surrounding area, including Oerlikon, Seebach, Schwamendingen, Wallisellen, Dübendorf, Kloten, Opfikon, Regensdorf, Schlieren and Dietikon. You can then send an appointment request directly.

Computer & Laptop

Typical problems / How we can help

  • PC problems
  • Laptop problems
  • Windows problems
  • Troubleshooting
  • Software and driver installation
  • Device setup

What you receive

Troubleshooting and help with software, drivers and device setup.

Support typeRemote support or on-site IT support in Zürich & the surrounding area
Request help now

Windows support

Typical problems / How we can help

  • Windows installation
  • Updates
  • Setup
  • Optimisation
  • Startup problems
  • Performance problems

What you receive

Help with Windows installation, updates, setup, optimisation, startup problems and performance issues.

Support typeRemote support or on-site IT support in Zürich & the surrounding area
Request help now

PC optimisation

Typical problems / How we can help

  • System check
  • Startup optimisation
  • Review of unnecessary programs
  • Windows Updates
  • Basic cleanup
  • Performance check
  • Basic security check

What you receive

System check, startup optimisation, review of unnecessary programs, updates, cleanup, performance check and basic security check.

Support typeRemote support or on-site IT support in Zürich & the surrounding area
Request help now

Wi-Fi & Internet

Typical problems / How we can help

  • Wi-Fi problems
  • Router setup
  • Internet problems
  • Basic network configuration

What you receive

Help with Wi-Fi and internet problems, router setup and basic network configuration.

Support typeRemote support or on-site IT support in Zürich & the surrounding area
Request help now

Printers & devices

Typical problems / How we can help

  • Printers
  • Scanner
  • Connecting devices
  • Setup and troubleshooting

What you receive

Help with connecting and setting up printers and scanners, as well as troubleshooting.

Support typeRemote support or on-site IT support in Zürich & the surrounding area
Request help now

New PC / laptop

Typical problems / How we can help

  • Setup
  • Windows Updates
  • User account
  • Browser
  • Software
  • Basic settings
  • Basic security configuration

What you receive

Help with setting up Windows, user accounts, browsers, software, basic settings and basic security configuration.

Support typeRemote support or on-site IT support in Zürich & the surrounding area
Request help now

Data & transfer

Typical problems / How we can help

  • Data transfer
  • Basic backup support
  • Help with switching devices

What you receive

Help with transferring data, switching devices and basic backup tasks.

Support typeRemote support or on-site IT support in Zürich & the surrounding area
Request help now
Support type

How IT support is provided

The support type describes how the selected service is delivered and is separate from the specific IT service.

Remote Support

Typical support

  • Remote diagnosis
  • Software problems
  • Windows Support
  • Settings
  • Fault analysis

How we help

Support via remote access throughout Switzerland and internationally, where the problem can be resolved remotely.

Request remote support

On-site IT support

Typical support

IT support at the customer's location in Zürich and the surrounding area.

How we help

The selected service is provided at the customer's location in Zürich and the surrounding area.

Request on-site support
Prices

Transparent and easy to understand.

Prices depend on the offer selected. Click a price option to preselect the matching service in the booking form.

PC Check
CHF 99.–
Up to approximately 60 minutes

What is included

  • Diagnosis
  • Root cause analysis
  • Brief technical check
  • Recommendation for next steps
Price: CHF 99.– for up to approximately 60 minutes.
Request a PC Check appointment
On-site IT support
CHF 100.–
per hour · minimum duration 1 hour

What is included

  • On-site IT support
  • Plus travel costs from CHF 30.–
  • Problem and fault analysis
  • Practical support
Important: Minimum duration 1 hour; plus travel costs from CHF 30.–.
Request an on-site appointment
New PC / laptop setup
from CHF 199.–
Depending on the work required

What is included

  • Basic installation
  • Windows Updates
  • Basic settings
  • Software
  • User account
  • Browser
  • Basic security configuration
Price: from CHF 199.–, depending on the work required.
Request a setup appointment
Please note: Prices are indicative. The final price depends on the work involved and the time required. You will receive a transparent estimate before work begins. For services without a fixed price, please send an appointment request.
Availability

Appointments by arrangement.

Monday – Friday19:00–23:00
Saturday & Sunday07:00–22:00
Evening appointmentsby arrangement
Urgent caseshandled at short notice within available working hours
How it works

From problem to solution, simply.

Describe the problem

Briefly describe your IT problem or send an appointment request.

Send an appointment request

Choose remote or on-site support and tell us your preferred appointment time. Your appointment will be personally confirmed after review.

Receive support

We analyse the problem and provide support along with a practical assessment of the next steps.

Why IT Hilfe Zürich?

Professional, personal and easy to understand.

Clear communication without unnecessary jargon, with support on site or remotely.

✓Personal support
✓Clear explanations
✓Transparent prices
✓On-site support in Zürich
✓Remote support throughout Switzerland
✓Flexible appointments
✓Also at weekends by arrangement
✓Multilingual support
Languages

We speak your language.

🇩🇪 Deutsch 🇬🇧 English 🇷🇺 Русский 🇧🇬 Български
Security & trust

IT support that treats your data with care.

For remote support and technical work, our focus is on a clear approach that minimises unnecessary intervention.

  • Remote access only with customer consent
  • Transparent communication
  • No unnecessary access
  • Careful handling of customer information
  • Security-conscious configuration
Request an appointment

Describe your IT problem.

Choose a service, support type, preferred date and time. You can then send your request.

01Service 02Support 03Priority 04Appointment 05Contact 06Request
Step 01 – Service

Service

What do you need help with?

Step 02 – Support type

Support type

How would you like to receive support?

Step 03 – Priority

How urgent is your request?

Choose between a standard and an urgent request.

Important:
Urgent appointments also require a buffer of at least 3 hours before the end of available working hours.

For urgent requests, we aim to provide assistance at short notice within available working hours. We aim to provide support within 4 hours of receiving the request, during available working hours and subject to capacity.

Your preferred appointment is initially a request and will be personally confirmed after review.
Step 04 – Preferred date and time

Preferred date & time

Choose an eligible appointment within available working hours.

Please choose a valid date.
Please choose your preferred time.
Request hours:
Monday–Friday: 19:00–23:00
Saturday–Sunday: 07:00–22:00

Standard: appointments more than 4 hours in advance only.
Urgent: 2 to 4 hours in advance and no later than 3 hours before the end of available working hours.

The selectable times are possible request times. Actual availability is checked after we receive your request.
Your selection is a preferred appointment time and does not automatically confirm an appointment.
Step 05 – Contact and address

Contact and address

So that we can contact you and correctly assign and invoice your request for on-site appointments.

Please enter your name.
Please enter a valid email address.
Please enter a phone number.
Please specify your device.

Visit address

Required for on-site IT support.

Please enter your street and house number.
Please enter a valid 4-digit postcode.
Please enter your town or city.

Billing address

We need a full address for invoicing.

If your billing address is the same as your visit address, you do not need to enter the details again.

Please enter your street and house number.
Please enter a valid 4-digit postcode.
Please enter your town or city.
Step 06 – Send request

Send request

Check your details and send your appointment request.

Service–
Support type–
PriorityStandard request
Indicative price–
Urgency surchargeCHF 0.–
Total–
Appointment– · –
Name–
Email–
Phone–
Company–
Device–
Visit address–
Billing address–
Pricing:
Prices are indicative. The final price depends on the work involved and the time required.
Please briefly describe your request.
Please confirm that you accept the privacy policy.
FAQ

Frequently asked questions about IT support.

IT Hilfe Zürich helps with computer and laptop problems, Windows support, PC optimisation, Wi-Fi and internet, printers and devices, setting up new PCs and laptops, data transfer and switching devices. Remote support and on-site IT support are also available.

We provide on-site IT support in Zürich and the surrounding area, including Zürich, Oerlikon, Seebach, Schwamendingen, Wallisellen, Dübendorf, Kloten, Opfikon, Regensdorf, Schlieren and Dietikon.

Yes. Remote support is available throughout Switzerland and internationally, where the problem can be resolved remotely.

Appointments are available on Saturdays and Sundays by arrangement. In the request form, you can specify a preferred time between 07:00 and 22:00.

Yes. From Monday to Friday, you can request appointments between 19:00 and 23:00.

Choose your preferred service, support type, date and time. Then send your contact details and a brief description of the problem. We review your request and contact you to confirm it.

Prices are indicative: a PC Check costs CHF 99.– and PC optimisation costs CHF 149.–. On-site IT support costs CHF 100.– per hour, plus travel costs from CHF 30.–. New PC or laptop setup starts at CHF 199.–. The final price depends on the work involved and the time required.

Yes. On-site IT support is available in Zürich and the surrounding area by arrangement.

Yes. We help with basic installation, Windows updates, user accounts, browsers, software, basic settings and basic security configuration.

Contact

IT problem? Contact us.

Book an appointment →
Availability

Appointments by arrangement.

Monday–Friday19:00–23:00
Saturday–Sunday07:00–22:00
Ask a question

Do you have a question?

Do you have questions about our IT services or are you unsure what support you need? Send us a message.

By submitting this form, your details will be used to process your enquiry.

Legal information

Legal notice

IT Hilfe Zürich

Computer & IT support in Zürich and the surrounding area.

Contact

Email: info@it-hilfe-zurich.ch

Further legal information will be added once the corresponding official company details are available.

Legal information

Privacy

We value the careful handling of personal information. This privacy notice describes, in general terms, what information may be transmitted when you submit a contact or appointment request through this website.

Contact and appointment requests

When you contact us using the contact or request form, the information transmitted may include your name, email address, phone number, device details, selected service, support type, preferred date and time, and message. This information is used to process and respond to your request.

Remote Support

Remote access is only carried out with the customer's consent and only to the extent necessary for the agreed technical support.

Technical data

When you visit a website, technically necessary information may be processed by the hosting or transmission service. The specific data processed and how long it is stored depend on the technical services actually used.

No absolute security guarantee

Despite careful technical and organisational measures, the absolute security of data transmitted over the internet cannot be guaranteed.

Privacy questions

If you have questions about the processing of your information, you can contact us at info@it-hilfe-zurich.ch.